We believe in the free enterprise system. We shall
consistently treat our customers, employees, shareholders,
suppliers and the community with honesty, dignity, fairness
and respect. We will conduct our business with the highest
ethical standards.
Our Mission
Continually exceed our customers' increasing expectations.
What We Value
Integrity: Honesty and fairness are essential to the
way we do business and how we interact with people. We are a
company that keeps its promises. We do what we say we will
do, and we will conduct ourselves in accordance with our
code of ethics.
Customer Satisfaction: Customer satisfaction is the
source of employee, shareholder, supplier and community
benefits. We will exceed customer expectations through
continuous improvement in quality, service, productivity and
time compression.
Our Employees: The diversity and involvement of our
people is the foundation of our strength. We are committed
to their fair and effective selection, development,
motivation and recognition. We will provide employees with
the tools, training and support to achieve excellence in
customer satisfaction.
Improvement and Innovation: We seek improvement and
innovation in every element of our business.
Safety and the Environment: Our products, services
and workplaces reflect our belief that what is good for the
environment and the safety and health of all people is good
for Johnson Controls.
Objectives
Customer Satisfaction: We will exceed customer
expectations through continuous improvement in quality,
service, productivity and time compression.
Technology: We will apply world-class technology to
our products, processes and services.
Growth: We will seek growth by building upon our
existing businesses.
Market Leadership: We will only operate in markets
where we are, or have the opportunity to become, the
recognized leader.
Shareholder Value: We will exceed the after-tax
median return on shareholders' equity of the Standard &
Poor's Industrials.
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